Refund Policy

In short: if you have not opened a book, you can cancel within 14 days for a full refund. Once a book has been opened, it cannot be returned, because it is digital content delivered straight away. If anything is wrong with a book or your access, we will fix it, and if we cannot, we will refund you.

1. Who This Policy Applies To

This policy applies to every Book and bundle bought from the 11+ Mastery Bookshop, run by 11 Plus Course Limited, company number 12633923, registered address 631 Warwick Road, Solihull, B91 1AR, United Kingdom. It forms part of our Terms and Conditions and does not affect your statutory rights.

2. Books You Have Not Opened

2.1 You may cancel any order within 14 days of purchase for a full refund, provided the Book has not been opened in the reader.

2.2 For a bundle, you may cancel within 14 days for a full refund if none of the Books in it has been opened. Bundles are sold at a discount as a single purchase, so once any Book in a bundle has been opened, the bundle cannot be partly refunded.

3. Books You Have Opened

3.1 Books are digital content delivered immediately. At checkout you ask us to give access straight away and acknowledge that, under the Consumer Contracts Regulations 2013, you lose the 14-day right to cancel once a Book has been opened.

3.2 After a Book has been opened, we do not offer refunds for a change of mind, for choosing the wrong Book or year group, or because a child did not use it. If you are unsure which Book is right, look at the sample pages on each Book page or email us before you buy.

4. Faulty Books or Access Problems

4.1 Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a Book is faulty, will not open, or is materially different from its description and samples, tell us and we will repair or replace it.

4.2 If we cannot fix the problem within a reasonable time, we will give you a full or partial refund, depending on the problem.

4.3 Before reporting a fault, please check that you are using an up-to-date browser and a stable internet connection. We are happy to help you set up the reader.

5. Other Situations

Duplicate purchase: if you buy the same Book twice for the same child by mistake, we will refund the second purchase in full, as long as you tell us within 14 days.
Access not received: if your access details have not arrived within one working day, contact us and we will resend them or refund you.
Pricing errors: if we cancel an order because of a clear pricing error, you will be refunded in full.
Misuse: no refund is due if access is ended because our Terms have been broken, for example by sharing a Book.

6. How to Ask for a Refund

Email [email protected] with:

the email address you paid with
your child’s first name
the Book or bundle and the date of purchase
the reason for the request

We will reply within two working days.

7. How Refunds Are Paid

Approved refunds are paid to the original payment method within 14 days of approval. Your bank or card provider may take a few more days to show the refund. Access to any refunded Book ends when the refund is issued.

8. Contact Us

Email: [email protected]
Phone: 07782 229980
Post: 11 Plus Course Limited, 631 Warwick Road, Solihull, B91 1AR, United Kingdom